Distrust is endemic in today’s management. if it takes place, is often mechanistic and ineffective. This leads to poor decisions and potential organizational failures.
A new production manager revised an SOP. Her operator informed that this has a precipitation risk when it is produced. She didn’t consider this feedback and insisted operators to apply the revised procedure. Finally, they lost 3 batches and the new manager was fired.
Incredibly good leaders only consult the following people:
1. People they trust and whose advice they value.
2. People who have specific expertise on the issue.
3. People whose work will be affected directly as a consequence of the decision.
Having carefully listened to these people and taking their views into account, the best leaders will make a clear-cut decision.